Legal

Privacy Policy

Last updated: September 23, 2026

PlumbConvert ("PlumbConvert," "we," "us," or "our") respects your privacy and is committed to protecting the information you provide when using our services.

1. Information We Collect

We may collect information that you provide directly to us when you create an account, use our services, communicate with us, or otherwise interact with PlumbConvert.

This information may include:

  • Your name and business name
  • Email address
  • Phone number
  • Business address and other business information
  • Account credentials and account information
  • Information about leads, customers, appointments, and business activity entered into the platform
  • Information you provide when contacting PlumbConvert for support

2. How We Use Information

We use information we collect to provide, operate, maintain, and improve PlumbConvert and its services.

This may include using information to:

  • Provide and manage your PlumbConvert account
  • Provide lead management and business management features
  • Send lead notifications and appointment notifications
  • Send account-related and service-related communications
  • Send SMS messages that you have consented to receive
  • Provide customer support
  • Maintain the security and reliability of our services
  • Detect, prevent, and address fraud, abuse, or technical issues
  • Improve our products and services

3. SMS Communications

If you provide your phone number and expressly opt in to receive SMS messages from PlumbConvert, we may send you business-related text messages, including lead notifications, appointment notifications, account notifications, and other service-related communications.

Message frequency varies depending on your use of PlumbConvert and the services you have enabled.

Message and data rates may apply.

You may opt out of SMS communications at any time by replying STOP to a message from PlumbConvert. You may reply HELP for assistance.

Opting out of certain SMS communications may affect your ability to receive time-sensitive notifications through text message. You may continue to receive other communications that are necessary to provide services you have requested.

4. SMS Consent

SMS consent is not a condition of purchasing goods or services from PlumbConvert.

When you opt in to receive SMS messages, your phone number and consent are used to provide the messaging service you requested. We maintain records of SMS consent as necessary to administer and comply with applicable messaging requirements.

5. Information Sharing

We may share information with service providers and technology partners that help us operate PlumbConvert, such as hosting, communications, payment processing, analytics, security, and other infrastructure providers. These providers may only use information as necessary to provide services to us or as otherwise permitted by applicable law.

We may also disclose information when required by law, legal process, or governmental request, or when reasonably necessary to protect the rights, safety, security, or property of PlumbConvert, our users, or others.

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.

6. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain information for as long as reasonably necessary to provide our services, maintain business and transaction records, comply with legal obligations, resolve disputes, enforce agreements, and protect our legitimate business interests.

8. Cookies and Similar Technologies

PlumbConvert may use cookies, analytics tools, and similar technologies to operate our website, understand how our services are used, maintain security, and improve the user experience.

9. Your Choices

Depending on your location and applicable law, you may have rights regarding the personal information we maintain about you, including the right to request access to, correction of, or deletion of certain information.

You may also manage your SMS preferences by replying STOP to an SMS message from PlumbConvert or HELP for assistance.

10. Children's Privacy

PlumbConvert's services are intended for businesses and are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, business practices, or legal requirements. When we make changes, we will update the "Last updated" date at the top of this page.

12. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or our SMS program, please contact PlumbConvert through our website.

PlumbConvert
New Jersey, United States